Refund and Return Policy

Effective Date: 21st May,2025
Business Name: FerisCloset
Website: www.feriscloset.com

At FerisCloset, each product is made-to-order with care and attention. Because of the custom nature of our Print-on-Demand items, we follow a specific return and refund policy outlined below:

1. No Returns or Exchanges for Custom Items

• All items are made individually for each customer once an order is placed. Therefore, we do not accept returns or exchanges for the following reasons:

• Change of mind

• Incorrect size ordered
• Personal preference regarding colors, designs, or fit
• Please refer to our size guide carefully before placing your order.

2. Damaged or Defective Items

• If your order arrives damaged, defective, or incorrect, we’re here to help. To qualify for a refund or replacement:
• Contact us within 7 days of receiving your order
• Provide clear photos of the item, showing the issue
• Include your order number and a brief description of the problem
• We will assess the issue and, if approved, send you a replacement item or issue a full refund.

3. Incorrect Address or Delivery Failure

• FerisCloset is not responsible for orders shipped to incorrect addresses provided by the customer.
• If an order is returned to us due to delivery failure, additional shipping fees may apply to resend it.

4. Refunds (If Applicable)

• Once your issue is approved:
• Refunds are processed to your original payment method within 5–10 business days
• You will receive a confirmation email once the refund has been issued
• If you haven’t received your refund after 10 business days, please check with your bank or payment provider before contacting us.

5. Order Cancellations

• Because our products are custom printed immediately after your order is placed, orders cannot be cancelled or modified after confirmation.

6. Contact Us

If you have any questions about our Refund and Return Policy, reach out to us:
Email: contact@feriscloset.com
Instagram: @feriscloset
Phone: +92 3329 942277